Platform Terms

1. Scope and application

These Community Guidelines govern conduct on Sbsial, operated by Sbsial Portal L.L.C. They apply to public and private content, profiles, captions, comments, messages, LIVE rooms, recordings, paid content, advertisements, listings, offers and creator conduct. They supplement the General Terms. You must accept the applicable terms before creating or uploading user content.

The same rules apply whether content is free, paid, restricted to an audience or published by a public figure. Payment, a verification badge, another user’s agreement or an expiring format does not excuse a violation. You are responsible for what you submit or authorize, including contributions prepared by collaborators or created with automated tools. We may also restrict content to meet applicable law, store requirements and age safeguards.

2. Child safety and sexual exploitation

Child sexual abuse and exploitation are prohibited. Do not create, store, request, upload, share, link to, promote or facilitate child sexual abuse material or the sexualization of anyone under 18. This prohibition includes sexual depictions involving actual children, manipulated images, synthetic material and fictional depictions of minors. A claim of consent, artistic purpose or private access does not permit child exploitation.

Do not groom a child, solicit sexual contact or imagery, trade access to a child, facilitate trafficking, sexually extort anyone or offer gifts or payment to obtain sexual conduct. Do not conceal age, coach a minor to evade required checks or involve a child in an activity for which they are legally ineligible. Permission from another person does not permit exploitation or override a legal restriction.

Report suspected child exploitation using the supported in-app reporting route or contact support@sbsial.com with the account or content location and a description. Do not download, redistribute or attach suspected abuse material to email. We act on reports and knowledge of suspected exploitation, remove identified child sexual abuse material, restrict offending activity and preserve or report necessary information as required by applicable law. If a child is in immediate danger, contact the competent local emergency or child-protection authority.

3. Sexual content and intimate privacy

Do not offer pornography, explicit sexual performances, sexual services or sexual solicitation, including through paid private interactions. Do not use gifts, subscriptions or Deals to disguise sexual arrangements or exploit another person’s vulnerability. Do not publish, threaten to publish or solicit non-consensual intimate material, including fabricated or manipulated intimate depictions of an identifiable person.

Consent to one recording, communication or audience is not blanket permission for another use. Public-figure status, a prior relationship or payment is not consent. Non-explicit educational, medical, documentary or artistic discussion may be considered in context where law and store rules permit; it must not exploit anyone or be used to evade these restrictions. No contextual exception permits child exploitation or non-consensual intimate material.

4. Violence, self-harm and dangerous activity

Do not threaten violence, coordinate harm, incite an attack, recruit for or materially support terrorism or violent criminal organizations, or distribute instructions intended to facilitate dangerous criminal acts. Do not glorify real-world abuse or use graphic suffering to intimidate or exploit others.

Do not encourage suicide, self-harm, dangerous challenges or harmful conduct presented as a requirement for attention, payment or participation. Supportive discussion, recovery information and responsible reporting may be allowed without encouragement, operational instructions or graphic exploitation. Sbsial is not an emergency service or a substitute for qualified care; seek local emergency assistance when someone is in immediate danger.

5. Harassment, hate and abusive contact

Do not engage in targeted harassment, bullying, stalking, blackmail, coordinated abuse or repeated unwanted contact. Do not threaten or dehumanize people, incite hostility or advocate discrimination because of characteristics such as race, ethnicity, nationality, religion, sex, sexual orientation, gender identity or disability. These protections apply to private messages and creator interactions as well as public posts.

Criticism, disagreement, satire and public-interest discussion are not automatically harassment, but must respect these boundaries. Do not evade a person’s block by using another account, enlist others to target them or condition a purchased benefit on tolerating abuse. A subscription, gift or accepted conversation does not entitle you to affection, unrestricted contact or a personal relationship.

6. Privacy, recording and personal information

Do not expose private contact details, precise whereabouts, identity documents, payment credentials, confidential records or private messages without a lawful basis and required permissions. Do not publish information to intimidate someone, enable stalking or invite harassment. Information available somewhere else is not automatically lawful to aggregate or republish here.

Obtain the permissions required before recording or publishing another person’s voice, image or private communication. LIVE hosts must comply with the Social Feature Terms’ speaker-confirmation and publication requirements, including for late speakers. A device permission, room invitation or general agreement acceptance is not a substitute for required recording consent. Do not misrepresent a recording’s purpose or use editing or synthetic media to fabricate a person’s participation or endorsement.

7. Authenticity and deceptive conduct

Do not impersonate people or organizations, falsify identity or authority, fabricate verification evidence, manipulate engagement or knowingly publish materially harmful deception. Do not create fake transactions or reviews, use stolen accounts or misrepresent a creator’s availability or qualifications. A verification badge confirms only the verification described by Sbsial.

Clearly identify parody, materially manipulated or synthetic media where necessary to avoid deception. A label does not excuse exploitation, infringement, a scam or an unlawful claim. Do not impersonate support staff or send deceptive links to obtain passwords, verification codes or payment information.

8. Intellectual property and attribution

Share only material you are entitled to use, including music, recordings, images, trademarks and third-party contributions. Credit, public availability or payment for a copy does not necessarily grant publication rights. Do not remove rights notices, present another person’s work as your own or redistribute restricted paid content without permission or a right provided by law.

Report suspected infringement with the content location, the right concerned and your authority to act. Do not knowingly submit a false claim or use rights complaints to suppress lawful criticism. We may request proportionate evidence and restrict repeated infringement under the General Terms, while preserving applicable review and legal rights.

9. Commercial honesty and monetization

Describe paid content, gifts, auctions, Deals and other services accurately and supply expressly promised benefits. Disclose sponsorship, advertising and material commercial relationships as required. Do not misrepresent authenticity, delivery, cancellation, refunds or a charity’s involvement. Obtain necessary business or professional permissions; a profile, listing review or platform agreement is not a regulatory licence.

Do not pressure users into unauthorized purchases, exploit vulnerable users, sell a guaranteed personal relationship or promise a professional outcome the service cannot lawfully provide. Do not reward or require abusive, sexual, dangerous or deceptive conduct as a condition of monetization. Use only purchase routes authorized for the service and permitted by applicable store rules and law. Separate agreements govern commercial consequences; these Guidelines do not create an undisclosed charge or penalty.

10. Restricted transactions, spam and system abuse

Do not facilitate prohibited weapons, illegal drugs, trafficking, stolen or counterfeit goods, hazardous materials, unlawful gambling or unlicensed regulated services. Do not disguise a prohibited transaction as an auction, gift, sponsorship or Deal. Charitable claims and promotions require their applicable approvals and truthful disclosures.

Do not spam, harvest personal information, distribute malware, attack systems, exploit vulnerabilities or bypass payment, access or eligibility controls. Do not sell accounts or balances, use circular purchases to obtain unearned payouts or coordinate false disputes. Authorized security research must remain within its expressly approved scope; these Guidelines do not authorize access to another person’s account or data.

11. Reports and safety concerns

Use the supported in-app report and block controls, or contact support@sbsial.com. Identify the content, account, room or transaction, explain the concern and provide relevant information without unnecessary sensitive records. Blocking does not recall copies already received or settle a billing dispute. For suspected child abuse, follow the safe reporting instructions in section 2.

We assess reports and may ask for further information, preserve necessary evidence or take urgent protective action. Do not fabricate evidence, organize malicious reporting or retaliate against a good-faith report, appeal or lawful refund request. A report is not itself proof of wrongdoing. We may limit disclosure where needed for safety, another person’s privacy, a legitimate investigation or a legal restriction.

12. Enforcement, review and continuing rights

Depending on the nature, seriousness and recurrence of a violation, we may require correction, remove content, restrict distribution or features, suspend monetization or suspend or terminate an account. Serious exploitation, credible threats, fraud or a legal requirement may warrant immediate action without a prior warning. We consider relevant context and evidence; a disclaimer or high engagement does not prevent enforcement.

Our team reviews content-removal and account-suspension decisions. Some service-specific restrictions follow the relevant operational rules and may affect an interaction or auction without suspending the whole account. Measures must be proportionate to the issue and applicable obligations. Moderation does not guarantee detection of every violation before someone sees it; this does not remove our legal or store-policy responsibilities.

Where appropriate and legally required, we explain the action and provide review through support, subject to lawful safety and disclosure limits. Include the affected content or account and the reason you believe the decision is mistaken. We may maintain a necessary restriction during review, and correct or lift it if the evidence warrants. Do not evade a restriction through other accounts or arrange continued offending activity for another user.

Financial adjustments follow the applicable accepted agreement and law; content removal or account termination does not automatically forfeit unrelated balances, accrued earnings or mandatory refunds. The General Terms govern changes, liability, disputes and language. No clause here waives statutory complaint or appeal rights, shortens a legal claim period or permits retaliation for exercising those rights.

1. Scope and activation

These Terms are between Sbsial Portal L.L.C. and creators offering recurring content subscriptions, including Exclusive Content. They supplement the General Terms, Community Guidelines, Privacy Notice, Subscriber Terms and Coins, Message Credits and Creator Payout Terms. Chat Pass and Paid Conversation remain subject to their separate messaging agreements and commercial appendices.

Before activation, you must meet the eligibility and verification requirements, complete account and payout setup and expressly accept the applicable agreements. Acceptance does not guarantee approval, open sales, subscribers or earnings. You act independently and have no authority to bind Sbsial or represent yourself as our employee or agent.

You must be legally eligible to offer the creator service, accept the applicable agreements and receive its payments. Any representative must have the authority required for the creator and the relevant transaction. Required permissions and verification must be completed before activation, and the applicable payment-provider and country requirements continue to apply. Approval of a creator profile does not establish legal capacity or an exemption from those requirements.

2. Subscription offer and delivery

Describe your subscription accurately, including its content, benefits, access restrictions, recurring nature and any promised posting frequency. Provide the service described throughout each paid period. Do not market a one-time item or currency award as the main recurring benefit. Private replies, professional advice and personalized work may be offered only where the relevant service supports them and they can lawfully be provided under its agreement.

Membership provides monthly access to your full available exclusive photo and video library and new exclusive posts, without a set posting schedule. Do not imply that the standard Membership includes a guaranteed post quota or private replies. Your initial plan must be approved and ready for sale through the store before new subscriptions can open. Stopping sales closes new purchases; reopening requires platform approval. You must continue serving subscribers with valid store entitlements while sales are closed. Free tester access does not generate subscription earnings or count as a paying store audience.

Obtain the necessary intellectual-property, image, voice and privacy permissions. Do not offer unlawful content, misleading promotions, gambling or prohibited goods or services. Identify paid promotions and material commercial relationships as the law requires. Use only purchase and promotion routes expressly authorized by Sbsial and permitted by the relevant store and law. Do not direct subscribers to an unauthorized payment route or use subscriber information for unsolicited marketing.

3. Changes and stopping sales

Only supported and approved pricing changes may be offered. Store price changes follow the store's effective pricing, notice and consent process; editing a creator setting does not itself change a subscriber's store contract. Give sufficient advance notice of material benefit changes and implement them prospectively with applicable cancellation and remedy rights. Do not retrospectively reduce an already promised paid service.

If you stop offering subscriptions, use the platform's stop process and notify us of any inability to serve existing subscribers. Preserve existing paid entitlements and any confirmed store grace access while the service remains due, or cooperate in providing the appropriate cancellation, refund or other remedy. Stopping new sales and deleting content are not substitutes for stopping store renewal. We may restrict unlawful content immediately, without extinguishing outstanding consumer remedies.

4. Earnings and commercial disclosures

Your creator agreement and any commercial appendix accepted with it govern your earning and payout arrangements. You must receive and accept the applicable terms before activation. We do not guarantee revenue or profit.

Changes to those arrangements require the notice and acceptance required by the agreement and law. They do not retrospectively change protected transactions or accrued rights. Subscriber rights and store billing rules continue to apply.

5. Payouts, tax and financial adjustments

Provide accurate identity, tax and payout information and update it promptly. You are responsible for your own applicable taxes; we may report or withhold amounts where law requires and must account for required withholding. A self-billing arrangement applies only where separately established and legally valid. Incomplete onboarding may delay payment where verification is required, but does not automatically extinguish a lawful entitlement to payment.

We may reasonably hold disputed or at-risk earnings for payment reversal, fraud, compliance or an attributable breach, within the disclosed policy and legal limits. We provide the basis and review route where lawful, review the hold and release undisputed amounts when restrictions cease. A reserve is not a permanent confiscation.

Refunds, chargebacks and verified errors may reduce earnings from the affected subscription on the documented contractual basis. Recovery for your breach must correspond to attributable refunded value or recoverable loss, avoid duplicate recovery and not charge you for platform fault. Ordinary subscription adjustment does not import a messaging penalty or authorize arbitrary recovery from unrelated transactions. A negative balance or recovery from later earnings requires an applicable disclosed and lawful basis. These terms do not authorize debiting your personal bank account or card.

6. Subscriber data and content rights

Use subscriber information exposed through creator tools only to deliver the subscription, administer permitted access and handle legitimate support. Do not scrape, resell, profile for unrelated purposes or contact subscribers outside permitted channels without a lawful basis. Protect data and report suspected compromise. Platform content licensing follows the General Terms; financial record retention does not create an unlimited perpetual content licence.

7. Statements, errors and reconciliation

We must make an intelligible earnings record available, showing the applicable basis, eligible transactions and adjustments sufficiently to assess the calculation. You should report suspected errors with the affected period and evidence. A request to report promptly does not waive a statutory claim or conclusively approve an incorrect statement. We may correct a verified mistake through a traceable adjustment and must distinguish an actual payment reversal from an estimated reserve.

Amounts not yet settled by a provider or subject to a justified dispute may remain provisional under the disclosed schedule. This does not permit indefinite withholding without review. A provisional statement does not authorize retroactive changes to accepted commercial rights. A restored or reversed refund must be reconciled against its original adjustment so the same transaction is not deducted twice.

8. Representatives and payout instructions

If an authorized representative acts for you, they must have authority to accept the terms and provide payout instructions. You are responsible for lawful instructions you authorize and for resolving your internal revenue allocations. We may verify authority and restrict suspicious changes. We are not required to adjudicate a private management or agency dispute, but must comply with valid legal orders and cannot use that dispute to permanently confiscate undisputed funds.

Payout destinations must meet disclosed ownership, verification and supported-country requirements. You must tell us promptly of a mistaken or compromised instruction. Provider conditions apply only as lawfully disclosed and do not excuse an incorrect platform payment.

9. Compliance, promotions and prohibited revenue

Maintain the permissions, business or professional licences and tax registrations required for your activity. Do not use subscriptions to launder funds, evade sanctions, conduct fictitious transactions, exploit minors or sell prohibited services. We may request necessary compliance evidence and restrict unsupported territories or payout routes. We do not warrant that activating a creator account supplies a licence or exemption for your activity.

Contests, giveaways and charitable claims require lawful rules, approvals and truthful disclosures of organizer, eligibility, prizes and funding. Do not imply Sbsial or a store sponsors or administers your promotion without written authorization. A subscription cannot be disguised gambling or an undisclosed donation scheme. A physical-goods offer requires its own supported transaction and consumer terms; these subscription terms do not authorize it.

10. Content, representations and third-party claims

You warrant your authority, the accuracy of material offer and onboarding information and the rights needed to deliver your content. Do not guarantee earnings, relationships, regulated results or benefits the service cannot provide. You are responsible for your collaborators and content you authorize. The General Terms' business indemnity governs attributable third-party claims, with its fault exclusions, notice, defence and settlement safeguards; it is not an unlimited indemnity for all platform conduct.

We may retain necessary transaction and enforcement evidence lawfully and use content under the General Terms' bounded licence. Neither stopping subscriptions nor an enduring accounting record gives us ownership of your content or a perpetual unrestricted licence. Subscriber privacy and lawful content restrictions continue after participation ends.

11. Notices and changes

Keep your service contact current. We may send necessary subscription, compliance, payout and legal notices electronically through the platform or your registered contact. Optional marketing requires its own lawful basis. We identify material changes in advance where required and obtain acceptance through the applicable agreement process. Continued use does not replace express acceptance or store consent when either is required.

Declining new terms may prevent new sales or activation, but existing obligations, locked commercial terms and legally payable earnings must be resolved on their applicable basis. You may stop participation through supported controls. If immediate action is required by law or safety, notice may follow to the extent lawful.

12. Service responsibility and financial limits

We do not guarantee subscriber numbers, earnings, continuous sales eligibility or commercial success. Your participation depends on store approval, payment collection and compliance with the applicable requirements. We remain responsible for our contractual performance, accounting, access services and liabilities that cannot lawfully be excluded.

The warranty and liability provisions in the General Terms apply. Required refunds, repayments and legitimately payable earnings remain due. Any recovery of an overpayment or other contractual amount must have a documented, lawful basis under the applicable agreement. Restrictions and recoveries must be proportionate and open to review where required.

13. Enforcement, ending participation and complaints

We may suspend or end participation for material breach, fraud, safety or legal requirements, proportionately and with the General Terms' review process. Cooperate with resolving existing subscriptions, disabling future renewal through supported store processes and final lawful reconciliation. Termination does not automatically forfeit properly payable earnings. Send billing, statement or enforcement disputes to support@sbsial.com. General Terms govern liability, Dubai venue and language subject to mandatory rights.

14. Store requirements and continuing subscriber value

Your subscription must provide the continuing value described to subscribers throughout each paid period. The standard Membership does not promise a fixed posting schedule, but the available library and access must remain consistent with the offer. You must not advertise a recurring subscription that is effectively a one-time benefit, materially remove its recurring value while billing continues, or hide material restrictions until after purchase.

Do not make access to purchased benefits conditional on an unrelated purchase, social-media promotion, a favourable review, sharing device contacts or another unnecessary task. Describe optional subscriptions, trials and promotions accurately. Claims about price, eligibility, duration and cancellation must match the approved store offer; you cannot approve a store trial, refund or price change merely by promising it to a subscriber.

Subscribers may cancel future renewal through the billing provider without your approval. Do not obstruct cancellation or misrepresent it as immediate loss of a properly paid entitlement. Cooperate with Sbsial in investigating access complaints, fulfilling existing subscriptions and arranging remedies when the promised service cannot be supplied. Store requirements and mandatory subscriber rights apply alongside your separately accepted creator agreement; a private commercial arrangement cannot be used to avoid them.

1. Scope and distinct balances

These Terms govern the use of coins, message credits and creator payout services provided by Sbsial Portal L.L.C. They supplement the General Terms. The Privacy Notice explains our handling of related information. Creator subscription earnings are also subject to the Creator Subscription Terms. The agreement and commercial appendix accepted for each service govern its earning and settlement conditions.

Coins can be used for the access fees, message credits and Appreciation gifts available through the platform. Global fan message credits can be used across eligible paid conversations; gifted message credits belong to the specified session and follow its rules. Coins, purchased and promotional credits, gifts and creator earnings are separate balances or entitlements. A fan’s credit balance is not a creator payout balance. Paid interactions and creator monetization require legal eligibility, valid authority and compliance with the applicable service and payment-provider conditions.

These Terms do not replace the separate fan, creator or service agreement presented for an interaction, subscription, gift, auction or Deal. The applicable agreement identifies the supplier, purchased benefit and commercial conditions. A wallet label, available balance or creator badge does not itself establish a right to withdraw funds or approval to participate in a restricted service.

2. Purchase and use

Review the offer and transaction disclosures before purchasing or converting value, including what you receive, how it may be used and any restrictions. Use only authorized funds and the payment channels offered for the transaction. An access pass includes message credits only if the offer says so. If your balance is insufficient, any additional purchase requires your authorization.

Coins and credits give you rights to use the specified platform features. They are not offered as bank deposits, investments, freely tradable cryptocurrency or interest-bearing assets. You may not sell, transfer or redeem them except through a feature we expressly provide or as required by law. Any payment or stored-value protection that applies by law remains available. Creator earnings are governed separately.

Purchased coins and unused purchased message credits do not expire with the passage of time. Spending them on an identified service may create access or a session with its own disclosed duration; the end of that service is distinct from expiry of an unused purchased balance. Lawful refunds, transaction reversals and attributable corrections may change a balance. Promotional benefits remain subject to their separately disclosed conditions and cannot be used to disguise expiry of purchased value.

3. Pricing and transaction records

Review the disclosed access fee, separate message charge, duration, clock rule, reply obligation or absence of one, refund outcomes and other material criteria before activation. Chat Pass and Paid Conversations have different response and settlement rules. We do not apply one mode's rules to the other. The recorded transaction and accepted applicable terms govern existing sessions and invitations; later pricing updates apply prospectively as authorized.

The purchase confirmation and accepted transaction terms identify what you authorized. An estimate, cached balance or preliminary quote is not a completed transaction. Before execution, any material change to the transaction presented for approval must be disclosed and authorized as required by the applicable agreement and law. New commercial terms do not silently change an already accepted transaction. Keep the reference provided for a purchase, conversion, gift or payout so an error can be traced.

4. Refunds, returns and reversals

Ordinary no-reply, voluntary closure and other contractual outcomes follow the relevant feature agreement. They do not remove remedies for incorrect or unauthorized charging, failed supply, platform fault, misdescription or statutory rights. Where law requires a monetary refund, restoring platform credits alone is insufficient. Billing-store refund processes apply to store purchases without removing our own obligations.

Balance corrections and contractual returns follow the separately accepted applicable feature terms, the relevant transaction and mandatory law. Corrections must be identifiable, attributable to the affected transaction and recorded without silently rewriting its original history. No duplicate refund or recovery is permitted.

Keep receipts and contact support@sbsial.com for missing value or disputed charges. We may verify proportionate purchase and account evidence. Good-faith billing disputes and statutory remedies are permitted. A chargeback or verified reversal may require adjustment of the corresponding unused value, entitlement or attributable earnings; it does not authorize indiscriminate forfeiture.

A return of coins or message credits is a balance adjustment, not necessarily a refund of the original store payment. We identify the remedy applicable to the transaction. Use Apple’s refund service for Apple-billed purchases or Google Play’s refund guidance for Google Play purchases, and contact Sbsial about its own delivery or account error. Any refund must go to the person or payment route entitled to it under store rules and law; a recipient cannot demand payment of a sender’s refunded purchase merely because they received a gift.

5. Creator earnings and payout

Creator earnings and payouts depend on eligibility, verified transactions and the agreement accepted for the relevant service. That agreement and its commercial appendix govern the financial arrangements. Rules differ between products; earning rights under one service do not establish the same rights under another.

We will make the applicable commercial terms available before activation or commitment. Changes require the notice and acceptance required by the agreement and law and do not retrospectively alter protected transactions or accrued rights. No earnings are guaranteed.

Provide accurate identity, payout and tax information and complete the required verification. We may impose proportionate holds or restrictions for documented payment risk, disputes, fraud, an attributable breach or legal requirements, as permitted by the relevant agreement and law. We provide a review route where lawful and reconcile amounts due when the restriction ends. Incomplete onboarding does not automatically forfeit earned rights.

An adjustment or recovery must have a documented, lawful basis, relate to the affected transaction and avoid duplicate recovery. We may not confiscate unrelated value or impose unagreed penalties. These Terms do not authorize debits from an external bank account or payment card. Account closure does not extinguish required refunds or legitimately payable earnings.

A displayed estimate, pending earning or reserved balance is not necessarily available for payout. Holds must have a relevant, lawful basis, be reviewed when the circumstances change and end when that basis ceases, unless another lawful restriction applies. Where permitted, we explain the affected transactions and review route. We may request necessary verification and supporting records, but a request does not authorize unrelated data collection or indefinite retention. You remain responsible for your own applicable tax obligations. We may report or withhold amounts where law requires and must account for any required withholding.

6. Coin top-ups and recovery

Coin top-ups are one-time purchases through the available Apple or Google Play checkout, not recurring Memberships. Review the store’s offer before confirming. Coins are added after the purchase is verified. If payment is pending, check its status before buying again.

Restore Purchases can restore an eligible Membership; it does not replenish coins you have already spent. An unfinished coin purchase can be recovered through the purchase-verification process. Verified wallet value remains linked to the eligible Sbsial account. Contact support with your receipt if value is missing, without sending passwords or full payment credentials.

A store receipt must correspond to the relevant product and eligible account. A pending or declined store payment does not authorize spending value that has not been delivered. Do not submit an altered receipt, reuse a refunded purchase or deliberately claim the same transaction on unrelated accounts. A retry of the same verified purchase is not a second entitlement. If a store reports a completed purchase but the wallet is not credited, check the purchase status or contact support before making another purchase. We must correct a verified delivery error rather than requiring you to buy the same value again.

7. Appreciation gifts

Send Appreciation purchases a selected catalog gift for an eligible creator using the displayed coin amount, with an optional note. Sbsial Credit on this checkout denotes the spending coin balance, not global message credits or withdrawable creator earnings. An Appreciation gift is separate from session message-credit gifting, paid replies, a Membership and a charitable donation. It does not oblige the creator to reply, supply work or form a personal relationship. You cannot send a gift to yourself or use gifts to simulate purchases or launder funds. Notes must meet the Community Guidelines. Supported history, counts and leaderboard views may display participation; gifting is not an assurance of anonymity or confidential communication. An ordinary completed voluntary gift is not refundable simply because the creator does not reply, subject always to failed supply, unauthorized charging, applicable store rules and mandatory remedies.

Select the intended creator and item carefully and confirm the supported gift transaction. A catalog image or gift name represents the in-app item offered; it does not promise delivery of a physical product, a charitable contribution or a personally redeemable asset. A creator may receive earnings only under their separate accepted agreement. That arrangement does not turn the sender’s coins into a redeemable balance for the recipient or allow users to exchange catalog gifts privately for money or goods.

8. Gift confirmation and creator earnings

A pending or unconfirmed gift is not a confirmed receipt or completed creator earning. Check the same order’s status and follow the supported retry process; a timeout does not prove no charge occurred. Failed orders and any resulting adjustment must remain traceable. The separately accepted creator terms govern any gift-related earning eligibility and treatment, including promotional funding. Message-credit gifts and Appreciation gifts have distinct rules. No earnings guarantee or additional obligation arises from a catalog image or label.

Use the existing order’s supported recovery process after an uncertain result. Repeated attempts to create new orders may be separate purchases; a failed screen or connection does not establish that the earlier order failed. If a gift is cancelled or reversed through an authorized process, we must distinguish the original spend, any returned value and any corresponding creator adjustment. We do not treat a request for review as proof that a gift was fraudulent.

9. Transfer: earnings into coins

The wallet’s Transfer function converts eligible available creator earnings into spending coins for the same user. It is not a transfer to another user, a cash withdrawal or a way to redeem purchased coins. Review and authorize the transaction disclosed by the supported flow; its commercial conditions follow the separately accepted applicable terms. Do not assume coins can be converted back into earnings or withdrawn. An ordinary change of mind does not automatically reverse a valid completed conversion, while errors, unauthorized transactions and mandatory remedies remain reviewable.

Transfer and Withdraw are different instructions. A completed conversion reduces the eligible earnings used and adds the confirmed spending value to the same account. The confirmation, rather than an earlier estimate, records the completed operation. Only available eligible earnings may be converted; pending, reserved or disputed earnings remain subject to their applicable status. Do not submit a fresh conversion merely because a confirmation is delayed. If the result is uncertain, check its reference or ask support to verify it.

10. Withdrawals and payout status

Withdraw applies to eligible earnings, not the spending coin or fan message-credit balance. Complete the supported payout-destination verification and required compliance process. Review the final transaction disclosure before authorizing a request; a preliminary estimate is not confirmation of payment. A pending request is not a completed payout. Eligibility, processing and commercial conditions are governed by the separately accepted creator terms and relevant provider disclosures. Failed or rejected requests and errors must be reconciled under those terms and law; no duplicate payout or recovery is permitted. Contact support about an unexplained status, unauthorized instruction or disputed outcome.

Keep payout instructions accurate and use a destination you are authorized to use that meets the supported ownership and verification requirements. A new, changed, disabled or unverified destination may require further checks before payment. A quote obtained before those checks is not approval of that destination. Tell support promptly about an incorrect or compromised instruction; recovery of a payment already sent depends on the provider and law and cannot be guaranteed. This does not excuse a payment sent incorrectly through Sbsial’s own fault.

11. Separate auction and Deal payments

Memorabilia and Business/Deal payments use their own authorized checkout and separate agreement flow. They are not coin top-ups, message-credit consumption or recurring Memberships. Review the transaction-specific terms before committing. A checkout result does not replace payment confirmation, and a confirmed payment does not itself establish completed delivery or immediately withdrawable earnings. The accepted feature terms govern any deposit, holding, release, refund or nonpayment consequence, subject to mandatory law. A held-payment status is not a representation that Sbsial provides a regulated escrow or insured banking service.

Do not use coins, credits, gifts or an earnings conversion to bypass a transaction’s authorized checkout, eligibility checks or agreement. A payment description or wallet screen does not change whether the underlying transaction concerns digital access, a physical item or a separately negotiated service. Each must use the permitted payment route and applicable disclosures.

12. Changes and closure

We may restrict fraudulent use or discontinue supported functions under the General Terms, while providing any legally required remedy for unused purchased value and final payout. No clause here waives mandatory consumer, withdrawal, payment or unclaimed-property rights. Complaints, Dubai venue, liability and language follow the General Terms.

We give the notice and obtain the acceptance required for material changes. A feature closure does not automatically confiscate an unused purchased balance, an accrued earning or a valid claim. We identify the available use, refund, reconciliation or other lawful resolution for affected value. If an account must be restricted urgently, those outstanding rights remain subject to their lawful treatment. Deleting the app or account is not a withdrawal request, a store-subscription cancellation or confirmation that a transaction has settled.

13. Message-credit authorization and session limits

Message credits are used only through the supported interaction flow. Buying credits does not by itself open a session, pay its access fee or require a creator to reply. An accepted sponsored invitation and a user-funded purchase have different sources of value and follow their respective agreements. Review the relevant offer before accepting either.

A session-specific gifted credit is not a freely transferable credit or a general wallet deposit. Reservation of credits for a message is distinct from completed use. Failed delivery, release of reserved value and the treatment of unused session gifts follow the relevant transaction and separately accepted service rules. We must not deduct twice for the same authorized use or treat an uncompleted attempt as completed merely because a balance was temporarily reserved.

14. Promotions and permitted use

Promotional value is available only under the offer actually made to you. Its eligibility, use restrictions and any expiry must be disclosed; describing a promotion here does not promise one. A promotional balance does not create a payout right or authorize a recipient to redeem it for cash. The separate creator agreement determines whether and how a promotional transaction can generate earnings, without changing the sender’s promised benefit.

Coins and credits are for supported Sbsial features, not an external marketplace or a means of paying for unrelated goods, gambling or prohibited services. Do not sell accounts or balances, arrange fictitious gifts, create circular purchases or coordinate transactions to evade verification or obtain an unearned payout. A private agreement between users cannot authorize these activities or bind Sbsial to an undisclosed payment.

15. Security, restrictions and transaction review

Protect your account and authorization methods and report suspected compromise promptly. Do not knowingly spend value credited by an error, duplicate a valid claim, alter supporting evidence or exploit a delayed update. We may restrict an affected purchase, balance or payout while investigating credible fraud, a payment reversal, a security risk or a legal requirement, within the General Terms and applicable agreement.

A restriction must be proportionate and must distinguish the affected value from independent valid transactions. We provide reasons and a review route where lawful, without disclosing information that would compromise a legitimate investigation or legal restriction. A reporting delay does not automatically extinguish a statutory claim, and an allegation or good-faith refund request does not itself establish fraud. Correcting an error is not authority to recover unrelated value or debit an external payment account without a separate lawful basis.

16. Complaints and the applicable agreement

Contact support@sbsial.com with the transaction reference, issue and resolution sought. Do not send passwords or full payment credentials. We may request proportionate records, explain the relevant status and correct a verified error. Provider review may be needed for a store refund or a payment already sent; referring the issue to a provider does not remove Sbsial’s responsibility for its own obligations.

These Terms govern general wallet and digital-value issues. A separately accepted service agreement governs its specific performance and commercial conditions where they conflict, subject to mandatory law and applicable store rules. No private creator arrangement removes a fan’s mandatory remedy. The General Terms govern liability, law, Dubai jurisdiction and language with their stated exceptions. No clause here promises an earnings level, unrestricted payout access or a right to convert purchased coins into money.

1. Scope and responsibility

These Editorial Standards govern editorial material published by Sbsial Portal L.L.C. about creators, public figures, culture and related news. They apply to staff and contributors preparing that material and cover verification, fairness, privacy, sources, commercial disclosure, corrections and complaints. Editorial material should be identifiable as such.

These standards do not mean that every user post, creator statement, advertisement or LIVE contribution has been verified by an editorial team. The General Terms and Community Guidelines govern platform use and conduct. The Privacy Notice explains personal-information handling. Adopting these standards does not confer a publishing or professional licence.

2. Accuracy and verification

Editors and contributors must take reasonable care to verify material factual claims before publication, using sources appropriate to the claim and its potential harm. Check source identity, direct knowledge, relevant dates and context; seek corroboration where the claim or source warrants it. Do not fabricate facts, quotes, sources or supporting records, or present uncertainty as established fact. Speed, popularity or pressure to publish does not replace verification.

Distinguish reporting, opinion, allegation, speculation and paid promotion. Headlines, captions, thumbnails and translated versions must accurately reflect the material, without exaggerating its evidence or omitting a qualification essential to its meaning. A social-media post establishes that a statement appeared, not necessarily that it is true. Attribution does not replace verification or grant permission to reproduce protected material.

3. Serious allegations and a fair response

A serious allegation about an identifiable person or organization requires particular care. Assess the evidence, relevance and legal risk, identify the allegation as such and seek an appropriate response before publication where reasonably practicable. Give sufficient information and a reasonable opportunity to address the substance without unnecessarily exposing a confidential source or another person’s private information.

Represent a material response fairly. A refusal or failure to respond is not an admission. Distinguish accusation, investigation, charge and final finding, and do not imply guilt merely because a complaint exists. If publication proceeds before a response arrives, consider the reason, indicate the position appropriately and assess a later material response or outcome for an update or correction.

4. Privacy, dignity and vulnerable people

Respect privacy, image and personality rights when gathering and publishing information. Public prominence or online availability does not eliminate those rights. Assess whether identification, sensitive detail or an image is necessary and lawful for the story. Curiosity, commercial appeal or embarrassment is not, by itself, a sufficient public-interest justification. Obtain the permissions required for recording, interviews and use of personal material.

Take particular care with children, victims, people in distress and those who may not understand the consequences of publicity. Protect identities where law or safety requires, avoid unnecessary intrusion into grief and do not publish details that enable exploitation, harassment or avoidable harm. Any proposed public-interest exception requires an appropriate editorial and legal assessment; it does not override a statutory prohibition.

5. Independence and commercial disclosure

Editorial decisions should rest on relevance, reliable evidence and public interest. Staff and contributors must disclose material conflicts to the responsible editor, including relevant personal, professional or commercial relationships. Appropriate disclosure, reassignment or other safeguards should address a conflict before publication. Do not offer favourable coverage or suppression of a legitimate story in exchange for a benefit.

Clearly identify sponsorship, paid placements and promotional material where required. Commercial relationships must not disguise promotion as independent reporting or excuse an inaccurate claim. A sponsor does not acquire undisclosed control over ordinary editorial conclusions. Claims of partnership or endorsement require authority, and publication on Sbsial does not imply that a store sponsors the material.

6. Bylines and confidential sources

We ordinarily identify the responsible author or editorial desk. A desk credit or omitted personal byline may be appropriate for collaborative work or a credible safety concern, while retaining internal accountability. Do not use a false byline or misleading source description to invent independence or expertise.

Anonymity requires editorial approval, assessment of the source’s credibility, direct knowledge and reason for confidentiality, and suitable corroboration. Explain the relevant basis to readers where safe without exposing the identity indirectly. Agree the meaning and limits of any confidentiality commitment before relying on it, and restrict access to identifying information to those who need it. Do not promise secrecy that cannot lawfully or practically be maintained.

Confidential-source protection must be assessed against applicable law and a valid legal demand. Seek appropriate advice before disclosure and provide notice where lawful and safe. These standards do not guarantee absolute protection against every legal process or authorize unlawful collection of information.

7. Images, recordings, quotations and editing

Use quotations, images and recordings in their proper context. Editing, cropping, translation or technical enhancement must not materially misrepresent what occurred or what a person said. Label reconstructions, illustrations and materially synthetic or altered media where necessary to avoid deception. Any tool-assisted material remains subject to human editorial verification and the same rights requirements.

Check the rights to publish third-party material and the scope of any permission. Credit or access to a file is not a licence. Do not reproduce private communications, unlawfully recorded material or identifying sensitive records merely because a source supplied them. Any lawful exception must be assessed for the intended publication; it does not create unrestricted reuse rights.

8. Corrections, updates and retractions

Assess a reported error according to its seriousness and evidence. Correct a verified material error promptly and with appropriate visibility, explaining what was wrong and what has changed. A silent substantive edit should not disguise a significant error. Where necessary, add a dated correction, publish a clarification or retract material that cannot responsibly remain published.

Distinguish a developing-news update from correction of an earlier mistake. Review materially affected headlines, captions, translations and editorial copies or promotions under our control. Do not promise that a correction recalls every third-party copy. Keep sufficient internal records to explain a significant correction without publishing unnecessary personal information or protected source details.

9. Feedback and editorial complaints

Send editorial corrections and feedback to feedback@sbsial.com, identifying the article or publication, disputed statement, reason and supporting source. Send rights, safety, privacy and account issues to support@sbsial.com. Do not send passwords, full payment credentials or unnecessary sensitive records. For suspected child abuse material, report its location rather than attaching or redistributing it.

We may seek proportionate clarification and assess the complaint with the responsible editor or reviewer. Where appropriate, explain the outcome or material correction, subject to lawful privacy, source-protection and safety limits. A complaint does not automatically require removal or publication of the complainant’s preferred wording. Nor does declining a request remove our duty to correct a verified material error. These channels do not waive legal remedies, shorten claim periods or make every submission available for publication.

10. Fair representation and workforce statements

We aim to represent people and perspectives fairly without promising coverage of every person or viewpoint or equal weight for unsupported claims. Avoid irrelevant stereotypes or descriptions that gratuitously demean a person or group. Identity characteristics should be included only where relevant and handled respectfully.

Any published workforce or diversity statistics must rest on reliable information, identify the reporting period and method, explain material limitations and protect staff privacy. An aspiration or policy should not be presented as a measured outcome that has not been established.

11. Editorial approval and necessary records

The editor responsible for publication must ensure appropriate verification and permissions, and obtain additional editorial or legal review where the sensitivity or risk warrants it. Contributors must disclose material uncertainties and relevant conflicts before publication. Approval does not excuse fabricated evidence, unlawful material or a later failure to correct a verified error.

Keep necessary sourcing, permission and correction records securely, with proportionate access and retention under the Privacy Notice and applicable law. These standards do not authorize indefinite retention or publication of confidential background material. They do not establish that an editorial approval or correction tool is available for every user post.

12. Review and continuing accountability

We review these standards as editorial practices, legal requirements and publication risks evolve. Material policy changes should be communicated appropriately; an update does not erase accountability for earlier publication. These standards do not promise perfect accuracy, waive liability for unlawful or misleading publication, remove mandatory privacy or consumer rights, or replace a transaction-specific agreement.

1. Operator and scope

These General Terms are between you and Sbsial Portal L.L.C. (Sbsial, we, us), the operator of the Sbsial social platform, its mobile applications, websites and related services made available under these Terms (Services). Registered in Dubai, United Arab Emirates. Contact: support@sbsial.com. A separately identified operator and agreement govern a service expressly offered by another entity.

2. Agreement and related documents

Please read these Terms and the documents presented with them before accepting. When we require express acceptance, you must accept the version shown to you before using the relevant service. Registration or viewing a page does not replace that acceptance. If you do not agree, you must not use the affected service. Contact support to arrange account closure or resolve any outstanding rights or obligations.

The Community Guidelines govern conduct on Sbsial. The Privacy Notice explains how we handle personal information; acknowledging it does not constitute consent to every use of your data. The Subscriber Terms, Creator Subscription Terms, Coins, Message Credits and Creator Payout Terms and Social Feature Terms apply to their respective activities. Additional fan, creator or service agreements and commercial appendices apply when you accept them for the relevant service.

If these Terms conflict with a service agreement you have accepted, that agreement governs the subject of the conflict, subject to mandatory law. The offer you accept identifies the product and promised performance. Store rules govern store billing, cancellation and refund procedures. A later policy or Help Center update does not, by itself, change the terms already agreed for a transaction. Editorial standards apply to our editorial work, rather than all user posts.

The applicable terms must be presented for acceptance before you create or upload user content and before any restricted service requires a separate agreement. Your acceptance applies to the identified documents and versions. A creator, agent or other user cannot accept for you without lawful authority, or amend our obligations merely by making a statement in a profile or message. Keep the purchase confirmation and agreement information supplied to you; contact support if you cannot access them.

3. Eligibility and authority

You may use the Services only if you meet the age, legal-capacity and other eligibility requirements that apply under law to your account and the relevant activity. You must have legal authority to enter the applicable agreement and obtain any permission or authorization required by law. Purchases, creator monetization, auctions and paid interactions are also subject to the applicable store, payment-provider and service requirements. Do not misstate your age or identity or evade a legal, provider or regional restriction.

If acting for a business or another person, you must have authority to bind them and to operate the account. You and that entity are responsible for actions you authorize, subject to applicable law. Verification or a badge confirms only the verification described by Sbsial; it is not a guarantee of honesty, safety, qualifications, item authenticity or future performance.

Availability of the platform in a country does not establish that every feature, purchase or payout is permitted there. You must satisfy the requirements applicable to your use and must not use false information, another person's identity or technical measures to evade an eligibility restriction. We may decline or restrict a service where its provision would breach applicable sanctions, export restrictions or other law, or where a required eligibility check cannot be completed. Such a restriction remains subject to any lawful refund, reconciliation or review obligation.

4. Accounts and security

Provide accurate required information, keep it current and protect your credentials and recovery methods. Use only accounts you are authorized to operate. Notify support promptly of suspected compromise or unauthorized charges. You are responsible for your conduct and access you authorize, and for reasonable security precautions; you are not automatically responsible for every unauthorized act regardless of fault. We may request proportionate identity, age, payment or eligibility evidence for security, legal compliance and restricted services.

Do not sell, rent or lend an account, share credentials to bypass eligibility, or allow an unauthorized person to operate it. A representative using supported business or creator tools must act within their authority. Notify us when that authority ends. Account names and badges do not confer ownership of a name or mark, and we may require correction of misleading or infringing account information. Recovery requires sufficient evidence of entitlement to the account; we cannot guarantee recovery where ownership cannot be established. Necessary restrictions during a security investigation do not, by themselves, determine liability for a disputed transaction.

5. Permitted use and prohibited conduct

We permit personal participation and commercial activity through the creator, business and monetization tools we make available, subject to their conditions. This does not authorize unsolicited advertising, account resale or access outside approved interfaces.

Do not violate law or the Community Guidelines; infringe intellectual property, privacy or personality rights; impersonate others; manipulate engagement or payments; defraud users; solicit prohibited goods or services; harass, exploit or endanger anyone; introduce malware; attack or overload systems; bypass paywalls, access restrictions or security controls; or harvest personal information. Do not scrape, bulk download, train models on, resell or automate access to Service content without our authorization or a right provided by law. Do not reverse engineer or circumvent protection except to the extent law permits despite this restriction. Good-faith security research must remain within an expressly authorized scope.

These restrictions apply to public posts, private messages, live rooms, paid content and commercial offers. In particular, child exploitation, non-consensual intimate material, sexual solicitation, credible threats, hateful abuse, stalking and scams are prohibited. Payment, privacy settings, a disclaimer or a creator's approval does not permit otherwise prohibited conduct. Do not evade a restriction by creating or using another account, or knowingly assist another person to do so. You may report a suspected vulnerability privately to support, but these Terms do not authorize penetration testing, access to another person's data or disruption of the service.

6. Your content and licence

You retain ownership of content you submit, subject to others' rights. You warrant that you have the necessary rights, permissions and lawful grounds for its submission and permitted use, including rights in music, recordings, likenesses and third-party material. Posting material found online, paying for a recording or crediting its owner does not necessarily provide those rights.

You grant Sbsial a non-exclusive, worldwide, royalty-free licence, transferable with the relevant Service or business and sublicensable to providers assisting us, to host, store, reproduce, transmit, display, distribute and technically adapt your content to operate, secure and improve the Services, consistently with the audience settings and Privacy Notice. Technical adaptations include formatting, transcoding, accessibility and previews. Display of public content in platform discovery is included; this licence does not authorize unrelated advertising endorsements in your name, sale of private communications or unrestricted exploitation outside the Services.

The licence ends when content is deleted from our systems, except for copies shared by others under permitted use, temporary backups and retention necessary for legal obligations, security, dispute evidence or existing lawful transaction access. Retained copies remain subject to applicable privacy and access restrictions. Others may copy content; deletion cannot recall all third-party copies. This licence does not waive statutory moral rights that cannot be waived.

Other users may view and use your content through the sharing, reposting and other functions you deliberately make available, within the selected audience and the rights those functions convey. They do not receive ownership or a general right to copy restricted content, publish private communications, remove rights notices or use your identity as an endorsement. You must obtain the necessary permissions from contributors and participants before granting these rights. A platform tool or device permission is not a substitute for those permissions. Uploading content does not itself entitle you to royalties or earnings; any monetization requires the separately applicable agreement.

7. Sbsial content and application licence

Sbsial and its licensors retain rights in the software, branding and content they own. We grant you a limited, non-exclusive, non-transferable licence to use the application and Services as authorized by these Terms and applicable store usage rules. You may use built-in sharing tools and rights provided by law; you may not redistribute protected software or content without permission. Your paid access is a licence to the specified service or content, not ownership of a creator's intellectual property.

For an app obtained from Apple, the Standard Licensed Application End User License Agreement applies between you and the application provider unless a custom EULA is supplied through Apple. These General Terms supplement the applicable app licence for Sbsial’s Services and do not override its applicable usage rules or mandatory rights. Sbsial is responsible for the service, content and support it is legally required to provide; Apple does not undertake those Sbsial service obligations merely by distributing the app. Other stores’ application and payment terms apply to their own services.

Any rights granted under an applicable open-source licence remain governed by that licence. Access may require a supported software version and necessary security updates. We may restrict an obsolete or insecure version where reasonably necessary to protect the Services, while addressing any legally required remedy for paid access affected by that restriction. You may not use Sbsial's branding to imply an affiliation, sponsorship or endorsement that we have not authorized.

8. Visibility, privacy and communications

Audience choices, feature settings and recipient actions affect visibility. Public posts and profile information may be accessible beyond your followers. Recipients can retain or disclose communications; a paid interaction does not create professional confidentiality. Do not record, publish or commercially use another person's private communication, voice or image without the permissions required by law. We remain responsible for our own lawful handling and security of personal information.

Optional marketing, tracking, device permissions and other processing requiring consent are handled separately. We may send necessary account, security, transaction and legal notices through the Service or contact information you provide. Keep that information current. Marketing choices do not disable essential service notices.

The Privacy Notice describes recommendations, account information, permissions, retention and your privacy rights. These Terms do not create a separate blanket consent to personal-data processing. A recipient's ability to copy information does not release that recipient from privacy, confidentiality or intellectual-property obligations. Use supported report or block controls, or contact support, about unwanted contact or unlawful disclosure; do not assume that blocking recalls content already received.

9. Paid services and creator relationships

Before making a purchase or activating a paid service, review the supplier, product, included benefits, renewal terms and transaction disclosures. Membership provides recurring access to Exclusive Content. Chat Pass and Paid Conversation are separate private-interaction services; Send Appreciation provides catalog gifts; Memorabilia covers auctions; and Business/Deals covers negotiated service requests. Transfer and Withdraw serve different purposes within the earnings wallet. Buying one product does not include another unless the offer expressly says so.

A Membership does not include private replies, meetings or personalized work simply because the creator offers those services separately. Approval to participate as a creator is also separate from purchasing a Membership. Availability depends on your account, location, store and the conditions of the relevant service.

Chat Pass may appear in Arabic as تذكرة الدردشة or اشتراك الدردشة. Both names refer to the same pass, which is separate from an automatically renewing Membership.

Creators are responsible for their content, representations and promised performance. We are responsible for the platform functions we undertake to provide and our legal obligations, including charging and access delivery. We do not guarantee a creator’s opinions, popularity, earnings or future activity. This does not affect a promised service, a required refund or a payment lawfully due.

Use only the purchase and payment routes expressly offered for the service and permitted by applicable store rules and law. A creator cannot authorize an undisclosed charge, alter store billing or make a promise on Sbsial's behalf without our authority. Review the transaction before confirming; an additional charge requires the authorization applicable to that purchase. Report missing access, an incorrect charge or a failed transaction with the relevant receipt or reference. A pending status is not confirmation that no payment occurred. Product-specific refund and cancellation rules apply alongside mandatory rights, and accepting these General Terms does not itself waive a withdrawal or cooling-off right.

10. Moderation, notices and appeals

We may assess content and conduct using automated tools and human review, investigate reports, reduce distribution, restrict features, remove content or suspend accounts for violations, credible safety or security risks, suspected fraud, legal orders or loss of eligibility. Measures may be immediate where necessary. We use proportionate measures and provide reasons and a review route when appropriate and legally required, unless doing so would compromise safety, an investigation or a legal restriction. You may seek review through support@sbsial.com. Statutory complaint and appeal rights remain available.

Report unlawful content or rights infringements with the content location, a description, relevant evidence, your contact details and your authority to act. Do not knowingly submit false notices. We may request further information, preserve evidence and restrict repeat infringement where appropriate. Submission of a notice does not require surrendering your rights or agreeing to shortened statutory deadlines.

A service-specific restriction may affect an interaction, auction or monetization function without suspending the whole account. Content-removal and account-suspension decisions are reviewed by our team; some service restrictions can arise from the relevant operational rules. A restriction or allegation is not, by itself, a finding of criminal wrongdoing. Where lawful, we may preserve necessary records, prevent circumvention and require reasonable evidence before restoring affected access. We do not promise to detect every violation before publication, but this does not remove our applicable moderation or safety obligations.

11. Changes, availability and termination

We may maintain, improve or change the Services and discontinue features. We will give reasonable advance notice of material changes where practicable, except for urgent legal, safety or security action. Material reductions to a paid service require the notice and remedies imposed by the applicable agreement, store rules and law. We will not rely on an update to retroactively alter terms already agreed for a session, accrued creator earnings or completed transactions.

For changes to these Terms, we identify the new version, effective date and material changes and request fresh acceptance where required by your agreement or applicable law. If you decline, you may stop using the affected Service and arrange closure, cancellation and outstanding balances. Deleting the app or account does not itself cancel store billing. We will provide or assist with the applicable cancellation route and address any remedy due for unavailable paid access.

You may close your account through the available account controls or support. Closure or suspension does not extinguish statutory refunds, legally payable earnings or valid claims. Retention, financial reconciliation and permitted recovery follow applicable agreements and law. Content licences for justified retained copies, accrued payment obligations, liability provisions and dispute provisions survive only as needed for their purpose.

We may suspend or terminate access for a material or repeated breach, fraud, a serious safety or security risk, loss of eligibility or a legal requirement. A temporary investigative restriction is distinct from final termination. We consider the nature and seriousness of the matter and the appropriate review and remedy, and give an opportunity to address a remediable breach where reasonably appropriate. Immediate action may be necessary to prevent harm or comply with law. A good-faith complaint, appeal or request for a lawful refund is not, by itself, grounds for retaliation.

12. Third-party services and informational content

Third-party links, stores, payment providers and integrations have their own terms and privacy practices. You decide whether to use them. We do not warrant their independent conduct, but remain responsible for obligations we undertake and liabilities that cannot be excluded. User and editorial content is general information and entertainment unless a specific service states otherwise; it is not personalized legal, medical, financial or other regulated advice. A disclaimer does not excuse unlawful or misleading claims.

An advertisement, recommendation, verification badge or link does not constitute a guarantee of the advertised product, the advertiser's qualifications or a transaction's outcome. Advertisers and creators must make truthful claims, hold required permissions and identify commercial relationships where required. Any advertiser using Ads Manager must comply with its separately applicable terms; approval of an advertisement does not confer a regulatory licence or permit unlawful claims. Do not submit credentials or payment information through an unverified external request.

13. Warranties and liability

We provide the Services with reasonable care and skill and honour the descriptions and rights required by law. We do not guarantee uninterrupted or error-free operation, absolute security or the accuracy of all third-party content. Any exclusion of implied warranties applies only to the extent permitted by law.

To the extent permitted by law, Sbsial is not liable for indirect or consequential loss, loss of business profits, business opportunities or goodwill. Any additional limitation in a service agreement you have accepted applies only within its lawful scope.

Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited. Required refunds, repayments and legitimately payable earnings remain due. Consumers retain their rights to recover foreseeable loss caused by our breach, as required by applicable law.

Subject to those protections, each party is responsible only for loss attributable to its breach or other legally established responsibility. Take reasonable steps to limit a loss once you become aware of it; any effect of a failure to do so is determined by applicable law. Events beyond our reasonable control may interrupt performance. We will take reasonable steps to limit their impact, but do not guarantee the availability of an independent network, store or provider. Such an event does not authorize indefinite retention of payment for an undelivered service or remove a cancellation or other remedy required by law.

14. Responsibility for third-party claims

If you use the Services in a business or professional capacity, you will indemnify Sbsial and its personnel for reasonable documented third-party claims and associated losses to the extent caused by your unlawful content, infringement or material breach of these Terms. This excludes loss caused by our own breach or fault. This covers reasonable, necessary legal costs and losses established by a binding decision or a settlement properly agreed under this clause, without duplicate recovery. We will give reasonably prompt notice and sufficient information to assess the claim, allow reasonable participation in the defence and mitigate loss. A delay in notice reduces the obligation only to the extent it materially prejudices the defence. Neither party may settle a claim imposing a payment, admission or other obligation on the other without consent, which must not be unreasonably withheld for a reasonable settlement of a covered claim. This business indemnity does not apply to your ordinary consumer use.

15. Law, disputes and language

These Terms are governed by the laws of the United Arab Emirates. The competent courts of Dubai have jurisdiction, subject to any mandatory right to bring proceedings in your place of residence or rely on its consumer protections. Contact support if you wish to seek an informal resolution. You may still seek urgent relief, complain to a regulator or exercise your rights within any legal deadline. These Terms do not require arbitration or waive class-action rights.

English and Arabic versions are provided and are intended to have the same meaning. Any inconsistency will be resolved under applicable law, including mandatory Arabic-language rights and any rule requiring an interpretation favourable to consumers.

An informal complaint is voluntary and does not suspend a legal deadline unless applicable law or a valid separate agreement provides otherwise. Identify the account or transaction, the issue and the resolution sought so we can investigate. Do not send passwords, full payment credentials or unnecessary sensitive material. We may ask for proportionate supporting evidence and communicate through your registered contact. A support response does not amend these Terms unless an authorized agreement expressly does so.

16. General provisions

These Terms and applicable specifically accepted documents constitute the agreement on their respective subjects. No failure to enforce a provision immediately waives it. An unenforceable provision is severed only to the extent necessary without removing mandatory protections. We may transfer this agreement with the relevant business if your rights are not materially reduced and required notice is given. You may not transfer an account or contractual rights without authorization, except where law permits. Nothing creates employment, partnership or authority to bind Sbsial. Contact support@sbsial.com for support, legal notices and complaints.

Notices required for your account or an agreement may be provided through the Service or your registered contact, subject to any form or delivery requirement imposed by law. Optional marketing is governed separately. If we transfer this agreement, the recipient must assume the applicable obligations; any materially different service or additional obligation requires the notice and agreement that the law requires. These general provisions do not exclude liability for a misleading pre-contract statement or remove a representation or right that cannot lawfully be excluded.

1. Who is responsible for your information

Sbsial Portal L.L.C., Dubai, United Arab Emirates, is responsible for the personal information described in this Privacy Notice. We refer to the company as “Sbsial”, “we”, “us” or “our”. You can contact our team about privacy, your information or this notice at privacy@sbsial.com. General service enquiries can be sent to support@sbsial.com.

This notice covers personal information processed through our app, related websites and Help Center, social features, subscriptions, paid interactions, auctions and creator services. It also applies when you contact us or exercise your privacy rights. It explains our practices alongside the General Terms; it is not a request for blanket consent. Where a feature requires separate consent or additional information, we provide the relevant notice at that point.

2. Information we collect and where it comes from

We receive information directly from you, through your use of the service, from people who interact with you, and from providers involved in delivering or verifying a service or transaction. The information depends on the features you use:

• Account and profile information: email address or phone number, sign-in and recovery information, profile details, account preferences, and age or eligibility information. Sign-in is by email and password or by phone number and a one-time verification code.
• Content and communications: posts, stories, moments, images, video, audio, Podcast posts, chat messages, shared contacts and locations, livestream contributions, and related audience settings, timestamps and delivery information.
• Activity and technical information: views, likes, follows and other interactions; IP addresses, device and application information, session identifiers, messaging tokens, usage records, error information and security logs.
• Transaction and creator information: purchase and subscription records, balances and entitlements, provider references, refunds, disputes, payout information, and identity or tax information needed for the creator service or applicable compliance requirements.
• Support, safety and legal records: enquiries, reports, supporting evidence, review outcomes and records of consent or agreement acceptance, including the relevant version, language and time.

Uploaded files may contain embedded information such as creation dates, authorship, camera details and location coordinates. Our media processing can extract and retain this information with the media record. Removing metadata from a displayed or delivered file does not necessarily remove it from the stored record. Check the files you upload if they may contain information you do not wish to share.

Content or evidence you submit may include sensitive information about you or another person. Share only what is needed for the feature or request. Where the law gives particular categories of information additional protection, the applicable conditions must be satisfied before that information is processed. Making information public does not waive all privacy rights.

Some information is necessary to open and secure an account, deliver the feature you request or meet a legal requirement. If you do not provide it, we may be unable to provide that account, feature or transaction. Optional profile details, optional permissions and marketing choices are handled separately; declining them does not by itself prevent use of unrelated features.

3. Device permissions and information you choose to share

We request access needed for the feature you choose to use. You can manage permissions in your device settings. Withdrawing a permission limits the associated feature but does not automatically remove information you previously submitted.

• Camera and photo library: access is used when you choose to capture or select media for a post, story, chat, profile or another supported sharing feature. We process the media you submit and its associated information.
• Microphone: access is used when you choose to record audio or speak in an audio livestream. The audio is made available to the relevant recipients or livestream audience.
• Location: you can share a location in chat or attach it to content. We request device-location permission when that feature needs it. We do not use that permission for background tracking of your movements. Location you share is available to the recipient or content audience. Embedded location information in uploaded files is covered in Section 2.
• Contacts: when you choose to send a contact in chat, we request the relevant device permission. Sbsial receives only the contact details you select to send and shares them with the recipient; this feature does not upload your full address book.
• Clipboard: we read clipboard content only when you choose to paste it into the app. We do not read it automatically.
• Notifications: your device permission controls whether push notifications can be displayed. Promotional notifications also require the separate marketing choice described in Section 7.

Google Maps and Apple Maps support our location features. Information needed to provide their mapping services is processed under their applicable terms and privacy notices. A device permission allows access for the selected feature; it does not authorize unrelated use of your information.

4. Visibility, messages and audio livestreams

Content is made available through the audience and access controls supported by the feature. Public posts and profile information can be viewed, copied and shared by other people, including outside Sbsial. Messages and other directed communications are available to their recipients. Recipients may keep copies or share what they receive; changing an audience setting or deleting content cannot recall every copy already made by someone else.

A private or paid feature limits who may access it through the service. It does not guarantee secrecy, prevent screenshots or establish end-to-end encryption. We process communications and related records as needed to deliver them and, where justified, investigate reports, resolve service disputes, protect users or comply with law. Staff access must be limited to an authorized purpose; this notice does not authorize unrestricted inspection of private communications.

Audio livestreams run on infrastructure we operate. The creator chooses whether to record the stream using a setting that is off by default. If enabled, the recording is saved after the stream ends, and the creator may publish it as a Podcast post. The recording may include other speakers’ voices. Before recording, the host must explain the recording and possible Podcast publication and obtain each speaker’s express confirmation of agreement. A speaker who joins later must confirm before speaking. Device microphone permission alone does not provide that agreement. We do not currently record livestreams for moderation purposes.

When you submit information about another person, including a contact, image, voice or message, you must have the authority required to share it and respect that person’s privacy. This obligation does not reduce Sbsial’s responsibilities for information it processes. Someone who appears in content or is named in a report may contact us even if they do not have an account.

5. Why we use information and our lawful grounds

We use information to operate accounts, deliver content and communications, provide purchased services, verify transactions and creator eligibility, administer subscriptions and payouts, answer support requests, protect the service, resolve disputes and meet applicable legal obligations. We also use activity to recommend content and measure service performance.

The legal basis must match the purpose and the law that applies. Where these grounds are recognized by applicable law:

• Performance of our agreement: we process information necessary to provide the account, communications, purchased access and other services you request, or to take steps you request before entering an agreement.
• Consent: we rely on your separate opt-in for promotional emails and push notifications, and obtain consent for other processing when required. You can withdraw consent through the relevant controls or by contacting us.
• Legal obligations: we process information necessary to comply with applicable accounting, regulatory and other legal duties, binding lawful requests and legally required preservation of records.
• Legitimate interests, where permitted: our interests include securing the service, preventing fraud and abuse, enforcing service rules, resolving claims, measuring performance and recommending relevant content. Reliance on this ground requires the processing to be necessary and a balance against your rights, with particular care for younger users. It cannot replace consent where the law requires consent.

Where a law requires consent or a particular statutory exception instead, that requirement governs the processing. We do not treat acceptance of the General Terms as consent to every use of information. A new purpose requires an appropriate legal basis and any further notice or consent required by law.

6. Recommendations and service restrictions

We use activity such as views, likes and follows to assess relevance and rank content in your feed. The content you see may therefore differ from another person’s feed and may change as your activity changes. We do not currently offer a following-only or chronological feed setting. You can contact our privacy team to exercise any applicable right to object to this processing; the absence of an in-app switch does not remove that right.

Our team reviews decisions to remove published content or suspend accounts before taking those actions. Service restrictions follow their own rules. Interaction bans require administrator review and approval, after which the system enforces the restrictions. Repeated failure to meet winner-payment deadlines in auctions can automatically restrict further bidding under the auction terms. These actions use relevant service, report and transaction records and are separate from suspension of the platform account.

If you believe a restriction is based on incorrect information or should be reconsidered, contact support and explain the issue. Where applicable law gives you rights concerning a decision made solely by automated processing with legal or similarly significant effects, you may request the relevant explanation, human review and opportunity to contest it. These rights apply when the legal conditions for them are met.

7. Advertising, marketing and service messages

Advertisements are managed through our Ads Manager and are currently displayed without personalized targeting. Advertisers receive aggregate campaign results, such as impressions and clicks, rather than individual user information. Personalized content recommendations are separate from advertising. We do not currently use third-party analytics or crash-reporting services, or external AI services to process users’ content, messages or personal information.

Promotional emails and push notifications to app users require opt-in for the relevant channel. You can change email and push choices separately under “News & offers” in the app’s notification preferences. Promotional emails include an unsubscribe link. We retain records of choices and changes and check the relevant preference before sending. Allowing notifications on your device does not by itself subscribe you to marketing.

You may stop direct marketing at any time, free of charge. Use the preferences or unsubscribe link, or contact privacy@sbsial.com. We may keep the limited record needed to respect your choice and avoid sending further marketing. Turning off marketing does not turn off necessary account, verification, security or transaction messages. Other service-notification controls apply separately.

8. Creator verification, purchases and payouts

Our own team reviews creator identity documents. Working copies are deleted once the review is complete, whether the request is approved or rejected. We may retain the outcome and limited evidence needed to document the verification or meet a separate lawful requirement. Pending documents may be included in a weekly backup and remain there until that backup’s 28-day retention period ends. Documents deleted before a backup is made are not included in it.

Apple and Google handle payment credentials for purchases billed through their stores. We receive the transaction, receipt and entitlement information needed to deliver the service, reconcile purchases and handle supported refunds or disputes. A store purchase does not give us your full payment-card number.

For Stripe payments, Stripe handles card details through its payment interface. We retain transaction records and limited payment-method information, such as provider references, card brand and the last four digits. Stripe’s own processing is described in its Privacy Policy. Deleting a Sbsial account does not automatically delete information held by a store or Stripe under its own responsibilities.

Creator payout information is processed for the applicable payout and verification process. Financial terms are provided in the relevant service agreements. Do not send passwords, verification codes or complete card details in support messages. We may need to preserve transaction or verification evidence when a payment, legal obligation or dispute remains unresolved.

9. Who receives information

We disclose information needed for the purposes described in this notice to the following recipients:

• Other users and creators: the people who receive your content or communications, and creators who receive subscriber or interaction information needed to provide the relevant service. This does not give creators access to unrelated account information or your payment credentials.
• Infrastructure and communications providers: AWS for hosting and storage, Amazon Simple Email Service (SES) in eu-west-1 for account-verification and security emails, Twilio for SMS verification codes, and Google’s Firebase Cloud Messaging for push notifications. These services process the relevant addresses, phone numbers, messaging tokens, message content and delivery information needed for their functions.
• Mapping and transaction providers: Google Maps, Apple Maps, Stripe and the relevant app store, as described above. Independent providers may be responsible for their own processing under their privacy notices.
• Our authorized team: staff who need information for support, creator verification, moderation, security, administration or a lawful request.

We may also disclose relevant information where required by a binding lawful request or court order, or where a lawful and necessary disclosure protects people’s safety, addresses fraud or abuse, or establishes, exercises or defends legal claims. We assess the request and limit disclosure to its lawful scope. Where law permits and requires it, we provide the appropriate notice.

If ownership or operation of Sbsial changes through a merger, acquisition, reorganization or transfer of assets, relevant information may be disclosed for the transaction or transferred to the successor subject to confidentiality, an appropriate legal basis and applicable privacy requirements. A business transfer does not remove existing rights or permit an incompatible new use without the legal steps that use requires.

Aggregated reports are treated as anonymous only when individuals cannot reasonably be identified under the applicable legal standard. Information that still allows identification remains subject to the relevant privacy protections.

10. International processing

Production services and user content are hosted on AWS in Europe (Ireland), eu-west-1. Our team accesses user information from the UAE for support, moderation and creator verification. External providers may process information necessary for their services in other countries. Hosting in Ireland therefore does not mean all processing takes place there.

A transfer subject to legal restrictions requires the applicable transfer mechanism and safeguards. Depending on the transfer and law, these can include an adequacy decision, approved contractual clauses and any additional protections required. The relevant provider agreement determines which contractual safeguards apply to its processing. Sbsial remains responsible for the transfer requirements that apply to its own activities.

Relevant provider provisions are published in the AWS Service Terms, Firebase Data Processing and Security Terms, Stripe Data Processing Agreement and Twilio Data Protection Addendum. Their application depends on the service and agreement in use. Contact our privacy team for information about processing locations and applicable safeguards, including a copy where available, subject to lawful confidentiality limits. Acceptance of the General Terms alone is not consent to a restricted transfer.

11. How long we keep information and what deletion means

We retain information for the period necessary for the stated purpose or required by law. We consider the type of record, the service or transaction involved, accounting and other legal requirements, relevant claim periods, unresolved refunds or disputes, safety needs and any legal hold. Once no lawful retention basis remains, we delete the information or remove identifying details as appropriate.

Account deletion: the account and content are removed from normal visibility while the request is processed. You have 30 days to explicitly cancel the request; signing in alone does not cancel it. A further 30-day retention period follows. At the end of that period, 60 days after the deletion request, we automatically permanently delete the account unless a legal hold or other applicable legal requirement prevents deletion. Any delay must be limited to the information and period needed for the lawful reason. Deletion proceeds when that reason ends unless another lawful retention basis applies. This timetable does not extend a deadline that applies to a valid privacy-rights request.

Records that may remain: necessary transaction, payment, verification-outcome, agreement-acceptance, consent, dispute and safety records can remain under their separate lawful retention rules. We restrict them to the purpose justifying retention. Deleting an account does not require destruction of every record of a completed transaction or legal obligation, and does not delete copies held independently by recipients or transaction providers.

Backups: backups are created weekly and each is retained for 28 days. Information removed from live systems may remain in an existing backup until it expires. If a backup is restored, earlier deletions are reapplied so deleted accounts or documents do not become available again. Backup retention is separate from the account’s recovery and retention periods.

Content availability: a story’s display period, removal from a feed or withdrawal of access is not the same as deletion from every system. Copies in backups or records lawfully needed for a report, dispute or legal duty may remain for their applicable period. Creator verification documents follow the working-copy and backup rules in Section 8.

12. Security, cookies and local storage

We use technical and organizational safeguards appropriate to the information and its risks, and limit access according to purpose. Our safeguards and response measures must remain proportionate to the service and applicable legal duties. No transmission or storage method is completely secure. Report suspected unauthorized access or disclosure promptly to support or our privacy team. We investigate incidents and provide notifications required by law.

Sessions and related local storage support functions such as authentication and preferences. The Help Center also uses preference cookies for functions such as language and navigation. You can manage browser storage and cookies in your browser settings, although blocking or clearing necessary storage may affect those functions. Any non-essential tracking that legally requires consent needs separate consent; this notice is not that consent.

Protect your credentials and device, and consider what may appear in notification previews or on a shared screen. External websites opened through advertisements, links or shared content have their own practices. Their processing is governed by their own notices, and their access is not authorized merely because the link appears on Sbsial.

13. Your rights and how to make a request

The rights available depend on the law, information and processing involved. They may include:

• Access to your personal information and information about its use, and a copy in the form required by law.
• Correction of inaccurate information and completion of incomplete information.
• Deletion, restriction of processing, or portability of eligible information.
• Withdrawal of consent and objection to processing based on legitimate interests, including applicable profiling.
• Objection to direct marketing, and any applicable opt-out rights for particular uses or disclosures.
• Safeguards for qualifying automated decisions, including human review and the opportunity to contest a decision.
• A complaint to the competent data-protection authority and any other remedy available under applicable law.

Contact privacy@sbsial.com or use the relevant account controls. Identify the account and explain your request. Our own team handles these requests. You do not need to use legal terminology. We may ask for proportionate information to confirm your identity or authority, particularly before releasing information or acting for another person; do not send unnecessary identity documents.

We respond within the applicable legal deadline. Requests are generally handled free of charge; a fee or refusal is permitted only where the applicable law allows it. If we cannot fulfil all or part of a request, we explain the applicable reason and available review or complaint route, unless law prevents that explanation. Any lawful extension is communicated as required.

Rights can be limited by a legal duty to retain information, protection of another person’s rights, or another applicable statutory exception. Such limits must be relevant and proportionate. Withdrawal of consent does not invalidate earlier lawful processing, and it does not require us to erase information retained on a separate lawful basis. We do not impose an arbitrary refusal or require you to abandon an unrelated service to make a request.

Objecting to recommendations: where the law gives you a right to object to legitimate-interest processing, tell us about your particular situation. We assess the objection and stop the affected processing unless the law permits continued processing on the required grounds. Direct-marketing objections do not require that balancing exercise: we stop the marketing concerned.

If an authorized agent, guardian or other representative acts for you, we may request evidence of authority and any verification permitted by law. A guardian’s request must also respect the child’s own rights. You retain the right to contact a competent authority without first completing our support process. Where relevant, you can find UK complaint information through the Information Commissioner’s Office and EU/EEA authorities through the European Data Protection Board’s authority directory.

14. Younger users

Account access, purchases and creator services are subject to the eligibility requirements in the General Terms, applicable law and the relevant service or provider conditions. Where law requires permission for a younger user’s participation or consent for processing their information, that requirement continues to apply. Authority to make a purchase is separate from a lawful basis or consent for personal-information processing.

Younger users should avoid sharing addresses, identity documents, private contact details or other sensitive information in public content. A parent or guardian who believes a child has an ineligible account or that information has been collected unlawfully should contact our privacy team. Where we learn of ineligibility or unlawful collection, we take the action required by applicable law, including restriction or deletion where appropriate. We do not treat a guardian’s involvement as a waiver of the child’s privacy rights.

15. Changes, questions and complaints

The version and effective date shown with the published notice identify the applicable notice. We may update it to reflect changes in the service, processing or legal requirements. We give appropriate notice of material changes and obtain further consent where required before carrying out the changed processing. Continued use does not replace a consent that law requires, and an update cannot retrospectively expand an existing consent.

For questions, privacy requests or complaints, contact privacy@sbsial.com. This notice does not exclude mandatory privacy rights, available remedies or the responsibilities of Sbsial under applicable law.

1. Scope and product names

These terms apply to Mood, Media, Moments, Stories, Podcast, LIVE and Memorabilia, and to the use of Exclusive Content and Business/Deals described below. They supplement the General Terms, Community Guidelines and Privacy Notice. The General Terms govern eligibility, content rights, enforcement, liability and disputes.

These Social Feature Terms are between you and Sbsial Portal L.L.C. A feature is available only through its supported tools and applicable eligibility rules. Naming a feature here does not promise availability in every account, region or application version. A separately accepted fan, creator or service agreement governs the specific transaction; this document does not authorize an unsupported purchase or waive a mandatory right.

2. Mood, Media and contributions

Mood is a text-posting tool, not a confidential counselling record or emergency service. Media supports the available photo/video posting tools. Obtain rights and permissions for material, people, music and locations you include. Do not disclose another person’s sensitive information or use a mood or media post to threaten, harass or deceptively impersonate them. Tags, collaborations, reposts and polls do not themselves establish consent, endorsement, ownership or a binding commercial commitment. You must have the authority needed for any representation you make.

Review captions, tags, collaborators and the intended audience before publishing. Do not present another person's contribution as your own or suggest that a tagged person approved an allegation, advertisement or offer without authority. A repost does not cure an infringement in the original material. You remain responsible for contributions you submit or authorize, including material prepared by collaborators or generated with tools, subject to the General Terms.

3. Moments, Stories and expiry

Moments organize stories and media in the supported collections. The story tools distinguish a 24-hour availability option from an option without automatic expiry. Review the selected option before publishing; adding content to a collection does not guarantee that it will disappear after 24 hours. Expiry concerns availability through the feature, not guaranteed erasure from backups, lawful records or copies made by recipients. Content without automatic expiry remains subject to your deletion controls, moderation and lawful retention.

The availability option selected for a Story concerns that feature's display period. It does not promise that a separate copy, repost or later publication will expire at the same time. Do not use an expiring format to evade content rules or make unlawful disclosure appear harmless. Any permitted retention remains subject to the Privacy Notice and applicable law; a display-expiry clause does not authorize indefinite storage or reuse.

4. Audience, location and external sharing

Do not assume that a Story, Moment or other post is private, limited to followers or confidential because it appears on your profile. Rely only on an explicit audience restriction supported for that specific feature. Public material can be viewed, copied and shared by others. Location tags can reveal whereabouts; include them only with appropriate consent and care. Device permissions are separate from legal agreement acceptance. Choosing external sharing sends selected material to the destination under its terms and privacy practices; deletion on Sbsial cannot recall outside copies. These cautions do not excuse a failure by Sbsial to implement an audience protection it expressly promises.

Consider whether an attachment, caption or recording reveals personal information beyond what you intend to share, including embedded media metadata described in the Privacy Notice. Obtain the required authority before publishing another person's location, contact details or identifiable private circumstances. Using a location or sharing tool does not establish permission to enter premises, film a person or publish private information. Paid or exclusive access does not give recipients a right to redistribute the material.

5. Podcast: recording and uploads

Podcast allows you to publish recorded or uploaded audio. Live audio is covered in the next section. You must have the rights to use the recording, cover image, music and voices and obtain the recording and publication permissions required by law. Microphone permission does not replace another participant’s consent.

Do not publish unlawfully recorded private conversations or use synthetic voices or likenesses to deceive or abuse others. The Privacy Notice explains how recordings and related information are processed, including moderation and lawful disclosure.

Permission to record and permission to publish are separate matters. Confirm that your rights cover the intended audience, any editing and the proposed use, including commercial use where applicable. Do not suggest that a participant endorsed an edited statement or sponsored a publication when they did not. Obtain any legally required guardian authorization for a minor's contribution; it does not override age restrictions or authorize prohibited content. Keep reasonable evidence of necessary permissions and cooperate with a legitimate rights complaint.

6. LIVE rooms and recording

LIVE supports audio or video rooms with the audience and speaking controls available for that room. Hosts must administer invitations, speaking permissions and participant conduct responsibly. Remove or restrict disruptive participants through the supported controls where appropriate, and report serious abuse. Hosting a room does not authorize unlawful recording, disclosure or republication of another person’s contribution.

A host may choose to enable recording. Before a recorded stream starts, the host must clearly explain what will be recorded and its intended publication, and obtain each speaker’s express confirmation of agreement. A speaker joining later must give that confirmation before speaking. Do not record a speaker who has not given the required confirmation. Joining, remaining silent, microphone permission or accepting general platform terms does not replace the required agreement.

A recorded audio stream may be published as a Podcast post only if the host chooses to publish it and holds the necessary recording, editing and publication rights. For any other replay, obtain the permissions applicable to that format and audience. Do not materially change the disclosed purpose or falsely imply an endorsement through editing. If a participant raises a legitimate consent or rights issue, stop the affected use where required and cooperate with its resolution; removal cannot guarantee recall of copies already lawfully shared.

Participants should check recording information and avoid disclosing sensitive information. Hosts must obtain any other permissions required by law. Technical availability of recording does not prove those permissions were obtained. A recording may require processing before replay becomes available; we do not guarantee a complete recording or uninterrupted broadcast. Report abuse or unauthorized recording through supported reporting tools or support.

7. Exclusive Content and Membership

Exclusive photos and videos are accessed through the creator’s Membership under the Subscriber Terms and Creator Subscription Terms. Membership includes the available exclusive library and new posts, without a set posting schedule unless a specific supported offer expressly promises more. It does not include Chat Pass, Paid Conversation or bespoke work. Public teasers or sharing links do not grant access to the full restricted media. Access controls do not guarantee absolute secrecy or authorize subscribers to redistribute content. Deleting a post does not itself cancel store billing or eliminate remedies for a material failure of the purchased service.

Creators must preserve the ongoing value described in the Membership offer and cooperate in resolving failures to supply paid access. Subscribers must not bypass access controls or share credentials to provide unauthorized access. A creator's decision to remove content, block a user or close new sales does not itself determine the user's refund rights or stop store renewal. Restoration, cancellation and price changes follow the Subscriber Terms and the applicable store process.

8. Memorabilia: eligibility, listings and agreements

Memorabilia is the auction feature. Hosting and bidding require legal eligibility and authority under applicable law and the accepted event and payment-provider conditions. Creator submissions undergo review; submission or agreement acceptance is not approval or a guarantee of publication. The separately accepted auction fan/bidder terms, creator agreement and applicable commercial appendix govern the event. Before a binding bid or payment, the offer must identify the seller and Sbsial’s role, the lot and its condition/provenance, currency, bid and deposit rules, fees/taxes, payment deadline, delivery/shipping/customs, returns and dispute arrangements. No listing may operate without required lawful disclosures.

A seller must disclose material defects, limitations and evidence supporting any claim of authenticity or provenance, and must have the right and ability to supply the lot. Review or publication by Sbsial does not itself certify authenticity, ownership or suitability. Do not list stolen, counterfeit, unlawful or prohibited items, or use an auction as a lottery or undisclosed chance-based promotion. Representations must match the accepted listing; material changes require the process and remedies prescribed by the event agreement and law.

9. Deposits and bidding

Before bidding, complete the required auction eligibility and agreement process and any required security deposit. The event terms and checkout set out the requirements. A deposit is not a bid or completed purchase, and declaring a bidding limit does not authorize automatic proxy bids. Submit each bid through the auction controls and check its confirmation and the event’s closing rules, including any announced extension.

Do not bid on your own listing, collude with others, manipulate prices or make commitments you cannot honour.

A displayed countdown, an attempted bid or an outbid notification is not a substitute for the auction's confirmed status. Connection delays may affect what your device shows. Follow the published closing and extension rules and check the confirmed bid record; do not assume that a request that timed out was accepted or rejected. Report an uncertain or erroneous result promptly without submitting a commitment you cannot honour. Any withdrawal or correction of a confirmed bid follows the accepted event terms and mandatory law, rather than a general right to undo it at will.

10. Winning, payment and nonpayment

If you are confirmed as the winner, you must meet the obligations and complete payment under the auction terms you accepted and the event confirmation. Those terms govern deposit handling, refunds, delivery review and any consequence of nonpayment, subject to mandatory law. Winning does not establish completed delivery or immediately payable creator earnings.

Failure to honour a bid may restrict future participation under the auction rules. You may seek correction of an error and any review required by law. Any financial consequence or resale must have a lawful basis under the accepted auction terms; it cannot be imposed merely by reference to this policy.

A winner notification identifies the outcome under the event rules; payment, delivery and final settlement remain distinct steps. Do not treat a payment attempt or a pending provider response as confirmation of payment. A participation restriction must relate to the applicable rules and remains subject to the General Terms' review safeguards. This policy does not create a separate penalty, authorize collection from an external account or remove remedies for a verified system or payment error.

11. Delivery, remedies and charitable claims

The seller must be entitled to sell and must accurately describe authenticity, condition, ownership and any restrictions. Event delivery coordination and payment release do not eliminate seller obligations or Sbsial’s own undertaken duties. Report missing delivery, damage, misdescription or suspected fraud with proportionate evidence. Refund decisions must follow the applicable event terms and mandatory rights; financial adjustments require an applicable lawful basis and cannot simply transfer platform fault to the buyer. Any charitable statement must identify the beneficiary, contribution basis, responsible party and necessary approvals and reporting. There is no default donation or guaranteed charitable allocation merely because an item is listed.

The event agreement and listing must identify the applicable delivery arrangements, responsibilities and any transfer of ownership or risk. A tracking entry, payment release or platform status does not by itself establish that a disputed item was delivered as described or that a mandatory claim was waived. Cooperate with lawful delivery checks and provide relevant records without fabricating evidence. Customs and import restrictions may affect a transaction; a seller must not promise lawful import or delivery where required permissions are absent.

12. Business and Deals

Business services and Deals are separate negotiated requests. The requester terms, creator agreement and applicable pricing appendix presented for the deal govern its scope, agreed budget, deliverables and settlement. Creating a request is not acceptance by the creator; a negotiation or counteroffer is not completed performance. Payment is separately authorized and confirmed, and may be held pending the supported release or refund decision rather than immediately earned. Identify required usage rights, permissions, delivery criteria and any regulated-service requirements in the agreed scope; paying a deal does not automatically transfer all intellectual property. A deal is not a Membership subscription, coin top-up or promise of an off-platform personal relationship. Creator monetization eligibility and the General Terms apply.

Before committing, identify the parties, agreed scope, deliverables, timing, required approvals and content-use rights. Do not assume that preliminary discussion, an uploaded file or payment alone establishes acceptance of completed work. Changes to scope or performance must be agreed through a supported process and recorded; no party may unilaterally impose extra work, an undisclosed charge or a retroactive change to agreed rights. A party supplying a regulated service must hold the permissions required for it; a platform profile or acceptance of these Terms is not a professional licence.

13. Reports and continuing obligations

Use the reporting and blocking tools or contact support@sbsial.com about unlawful content, rights violations, safety concerns or transaction problems. We may restrict unlawful or harmful activity under the General Terms, subject to the review and remedies required by law.

Ending a broadcast, deleting content or closing an account does not cancel store subscriptions, settle an auction or Deal obligation, or erase legitimately payable earnings. The General Terms and the agreement for the relevant service govern those matters.

A report should identify the content, room, listing or transaction and the concern, with proportionate supporting evidence. Do not knowingly make false reports or retaliate against a good-faith complaint. We may preserve necessary evidence and restrict affected activity while reviewing a credible risk, within the General Terms and law. A report or temporary restriction is not itself a final determination of wrongdoing or authority to confiscate unrelated balances.

14. Commercial promotions and public claims

Disclose sponsorship, paid promotion and other material commercial relationships as required by law. A tag, gift, collaboration or auction does not establish Sbsial's or a store's sponsorship. Obtain written authority before claiming either sponsors or administers an event. Give truthful information about the organizer, eligibility, promised benefit and any required approvals; do not disguise gambling, a donation request or an unsupported service as ordinary social content.

15. Feature changes and interrupted access

A feature may depend on compatible software, connectivity, processing and the supported account controls. Keep your own lawful original materials where needed; uploading does not promise a permanent archive or backup service. Delays, failed processing or removal can affect availability, but do not excuse Sbsial's own obligations or remove a mandatory remedy for a paid service that was not supplied.

Changes, suspension and discontinuance follow the General Terms. Where paid access, a confirmed bid or an accepted Deal is affected, the applicable transaction agreement and mandatory remedies also apply. A changed interface or later Help Center article does not retrospectively change accepted transaction terms.

16. How these Terms apply with other agreements

For a social-feature issue, these Terms supplement the General Terms. A separately accepted subscription, interaction, auction or Deal agreement governs its specific transaction and performance where provisions conflict, subject to mandatory law. Applicable store rules govern permitted purchase and billing procedures without removing Sbsial's own service obligations. A private promise by a creator cannot bind Sbsial without authority or waive another person's mandatory rights.

1. Scope and parties

These Subscriber Terms are between you and Sbsial Portal L.L.C., Dubai, United Arab Emirates, and govern Membership subscriptions to a creator’s Exclusive Content. Sbsial provides the subscription-access service; the identified creator supplies the content. They supplement the General Terms, Community Guidelines and Privacy Notice. Chat Pass, Paid Conversation, coin purchases, gifts and auctions are separate products; these Terms do not make them recurring subscriptions.

You must meet the eligibility and legal-capacity requirements in the General Terms and the conditions of the billing store. A purchase requires lawful authority to accept the offer and authorize the selected payment method. Any permission required by applicable law must be obtained before purchase; access to another person’s card, account or device does not establish that authority.

In these Terms, Creator means the person or entity supplying the subscription content; Subscriber means the eligible account holder purchasing access; Subscription Content means the content and benefits described in the offer; Billing Provider means Apple, Google Play or another provider expressly offered for the purchase; and Paid Period means the period of access covered by the relevant payment.

2. What you buy

Membership is a monthly, automatically renewing subscription to the selected creator, billed through Apple or Google Play at the price shown by the store. It includes access to the creator’s full available exclusive photo and video library and new exclusive posts during your entitlement period. There is no set posting schedule. Membership does not include Chat Pass, Paid Conversation, private replies or personalized work. Any separately supported service requires its own offer and applicable agreement. A particular posting frequency is binding only where it is expressly promised in an applicable supported offer.

Before you confirm a purchase, the offer and store checkout must identify the creator and subscription, included benefits, billing period, recurring nature, applicable price and currency, any applicable taxes or additional charges, and how to cancel. A trial or introductory offer must also identify its duration and what will be charged when it ends. Each creator’s Membership is separate. A follow, verification badge or free account does not give you a paid Membership. Other billing periods, prepaid plans, family access or upgrades are available only if expressly offered.

Access is a personal, limited permission to view Subscription Content through the supported service during your entitlement period, subject to lawful audience restrictions and the Community Guidelines. It is not ownership of the content or a permanent download licence. Creators and other rights holders retain ownership of their content. You must not redistribute or resell it, bypass access controls, or record or share another person’s private communications without the necessary rights and permissions.

3. Payment and renewal

For Apple purchases, payment is charged to your Apple Account at purchase confirmation. An auto-renewing subscription renews at the disclosed interval unless cancelled before renewal under Apple's rules. Manage it through Apple subscriptions; cancel at least 24 hours before the end of a free or discounted trial to avoid renewal, and follow any applicable store deadline for other cancellations. Your store subscription page and confirmation identify the relevant renewal date and amount.

For Google Play purchases, payment is charged using your Google Play payment method. Auto-renewal follows the billing cycle and terms displayed by Google Play unless cancelled before the next renewal. Prepaid or other non-renewing plans, if offered, expire as disclosed and do not become auto-renewing without the applicable purchase authorization. Any fixed payment commitment must be disclosed before you agree to it.

Another billing provider is available only if Sbsial expressly offers it in a purchase flow permitted by the applicable store rules and law. Such a purchase follows that provider’s identified billing and cancellation process. We identify the billing provider before purchase and in the transaction record. A reference to an external provider does not remove Sbsial's responsibility for delivering its service or assisting with errors.

4. Trials, promotions and price changes

A trial or discounted period converts to the disclosed paid renewal price only on the terms shown before you accept. Eligibility, duration, subsequent price and cancellation method must be clear. A store may end trial access on cancellation under its disclosed rules. A trial is not available merely because these Terms describe it. The store determines eligibility for any offer it makes available. Unused trial benefits do not have independent cash value.

Price increases, billing-period changes and material changes to included benefits apply prospectively with the notice and consent required by the relevant store and law. Where consent is required and not given, the subscription must not renew at the changed price. We do not treat accepting platform terms as consent to a store price increase. You may cancel future renewal before an applicable change takes effect. The price and benefits of an already paid period remain governed by the accepted offer, subject to lawful changes and remedies for material nonconformity. A creator cannot impose a separate undisclosed charge to retain benefits already purchased.

5. Cancellation

Cancel through the provider that bills you. For Apple: device Settings, your name, Subscriptions, select the subscription and cancel, or use Apple's cancellation guidance. For Google Play: Play Store, Payments and subscriptions, Subscriptions, select and cancel, or use Google Play Subscriptions. If you cannot find the purchase, check the store account on the receipt and contact support.

An in-app subscription-management link, where available, opens the relevant store process; opening the link alone does not cancel. Stopping a follow, blocking a creator, deleting the app or deleting your Sbsial account does not by itself cancel store billing. Verify cancellation in the store. Contact us if Sbsial controls fail or access is removed while billing continues.

You can cancel future renewal without obtaining the creator’s approval. Ordinary cancellation stops future renewal and generally preserves access until the paid period ends. Applicable trial rules, refunds, revocations and statutory immediate-cancellation or partial-refund rights may produce a different result. Cancellation is not automatically a refund request.

6. Access, restoration and failed billing

Access depends on a verified purchase linked to the correct creator, store account and Sbsial account. If a valid purchase is missing, use Restore Purchases or contact support. You do not need to buy again when an existing entitlement can be restored. Keep your store receipt and purchase reference to help resolve an access error. Restoration verifies ownership; it does not transfer the purchase to an unrelated account or authorize a new charge. If the accounts do not match, use the original account or ask support for help. Access on another supported device remains subject to the same valid entitlement and account checks; changing devices is not, by itself, a reason to buy the same subscription again. Family sharing or transfer is available only where the offer and store explicitly support it.

If billing fails, access follows the status confirmed by the store. A confirmed grace period lasts until its recorded end; its duration is not fixed by these Terms. Pending payment, a pause, billing hold, expiry or revocation may prevent access. Repairing a payment method may allow the store to retry collection or resume renewal under its rules; an access interruption does not necessarily cancel the subscription. Ordinary cancellation preserves access until the paid-through date, subject to the exceptions in section 5.

Closing new sales does not shorten a valid existing entitlement or prevent its restoration. A stop-sales setting is distinct from ending an existing subscription. If the creator or Sbsial cannot provide the paid service, we will address the access, cancellation and refund remedies that apply.

7. Refunds and mandatory rights

Cancelling future renewal or changing your mind does not ordinarily entitle you to a refund for a current period that has been properly supplied, except where store policy or law provides otherwise. You may have refund or other remedy rights for unauthorized or duplicate charges, failed delivery, material misdescription, a service that does not meet its agreed description, withdrawal or other statutory grounds.

For Apple-billed purchases, use Apple’s refund request service. For Google Play purchases, follow Google Play’s refund guidance or contact Sbsial for help where we can act as the developer. These processes do not remove your rights against Sbsial for our own obligations. An approved refund may end the refunded access under store rules and law.

If you have a withdrawal or cooling-off right, accepting these Terms or using the service does not by itself waive it. Where the law requires a separate request for immediate performance or an acknowledgement before that right can be lost, we obtain it through the purchase process. Digital content and ongoing services may be treated differently. Any withdrawal right or refund required by law remains available.

8. Creator changes and restrictions

Creators may update their content within the purchased description. We do not guarantee every post's accuracy or future popularity. We remain responsible for our own service obligations. A creator may not use a general change clause to remove a specifically promised paid benefit without the applicable remedy. We may remove unlawful content or restrict unsafe activity; where this prevents supply of a paid service, the applicable remedies remain available. General Terms govern proportionate enforcement and review.

9. Purchase authority and accurate information

You must be authorized to use the selected payment method and store account and provide accurate required purchase information. Do not make purchases for resale, transfer subscription access to an unrelated Sbsial account, conceal a previously refunded transaction or submit altered receipts. Any eligibility or authorization check must use only the information reasonably needed for that purpose. Suspected unauthorized purchases should be reported promptly; this does not shorten legal dispute periods or automatically make you responsible for fraud committed without your fault.

The subscription is tied to the creator and eligible account identified at purchase. A change of display name, verification badge or profile appearance does not create a new purchase or permit an undisclosed transfer to a different creator. If the relevant creator identity or service materially changes, we must assess the contractual notice and remedy due.

10. Subscription entitlements and multiple purchases

A subscription gives you the access and benefits described in the offer for the verified period. It does not give you an ownership interest in Sbsial, the creator or their revenue, or a right to payment merely because you subscribe. Separate creator arrangements do not add an undisclosed obligation to your purchase or reduce a benefit you bought.

Do not use duplicate purchases to bypass access restrictions. If purchases overlap across stores, plans or devices, contact us and the billing provider. We will help verify the transactions and identify the available correction or refund process. Any upgrade, downgrade or related adjustment follows the store’s rules and the plan-change terms shown to you.

11. Availability and service standards

You need a compatible device, supported application version, internet access and an eligible account. Your own carrier or internet charges are separate from the subscription price. Temporary maintenance, store verification delays and network failures may interrupt access. We will take reasonable steps to resolve problems within our control; no availability disclaimer removes required remedies for a prolonged or material failure to deliver the paid service.

Subscription content may include changing collections, provided the ongoing service remains consistent with its description. No particular item is guaranteed permanently unless expressly promised. Lawful removal of an individual item does not necessarily mean the entire subscription was not supplied; however, substantial removal of the purchased benefits must be assessed for appropriate remedies. We do not guarantee that a creator’s opinions or artistic style will match your personal preferences, but factual purchase descriptions must be accurate. The subscription must continue to provide the recurring value described in the offer; it cannot be turned into a one-time benefit while recurring charges continue.

12. Restrictions, suspension and deletion

We may restrict access following a verified payment reversal, material breach, abuse, legal requirement or proportionate safety action under the General Terms. Any reasons, review process or refund due will depend on the circumstances and applicable law. Suspension does not automatically forfeit all payments. Blocking may affect content visibility; a creator may not use it to withhold paid benefits while continuing to charge without the required remedy.

You need an active eligible Sbsial account for account-linked content. Before deleting your account, cancel each store subscription and check your remaining access. We will explain the effect of deletion and provide store cancellation guidance. An account-recovery window is not a free extension of the paid subscription period. If we remove access or stop a service, we will take the available steps to stop future renewal or assist with the provider’s cancellation process and address any paid service we cannot supply. Check the store to confirm cancellation.

13. Payment disputes and transaction corrections

Tell us if a receipt is valid but access is absent, the wrong creator was linked, an amount was duplicated or a transaction was unauthorized. We may investigate with the billing provider and ask for proportionate evidence. Use your lawful store, payment-provider and consumer dispute rights; these Terms do not require you to give up a chargeback or statutory remedy. Do not knowingly misrepresent a transaction or retain access obtained by a refunded or fraudulent purchase.

A confirmed refund, revocation or successful chargeback may end the corresponding entitlement and require an attributable account correction. We will distinguish the affected purchase from independent valid purchases. A later verified purchase or authoritative correction may restore its proper access. A refund request alone is not proof of fraud. Any contractual request to report promptly is separate from mandatory legal limitation periods.

14. Data, conduct and responsibility

The Privacy Notice explains account, subscription and interaction processing. Creators receive only the information authorized for the relevant service; subscribing is not a blanket consent to off-platform marketing, publication of your identity or disclosure of payment credentials. Protect your credentials and report compromise. Do not harass creators or other subscribers, demand benefits outside the offer, publish paid content without rights or exploit vulnerabilities to obtain access.

The warranty, liability and dispute provisions in the General Terms apply, subject to their mandatory-law exceptions. You are responsible for unlawful conduct you commit or authorize. A creator’s responsibility for the content does not exclude Sbsial’s responsibility for its own payment, access, privacy or service obligations. No provision excludes a liability or remedy that the applicable law prohibits us from excluding.

15. Tester access

If we offer you free tester access, you must activate it as instructed. It lasts for the stated period and ends at its recorded expiry or earlier if access is lawfully restricted. It is not a paid store subscription and does not automatically renew as one. A paid Membership requires a separate purchase that you authorize. Free access does not create a right to a monetary refund.

16. Complaints and applicable terms

Contact support@sbsial.com with the creator, receipt reference, issue and requested resolution; do not send full card details or passwords. We may request proportionate purchase evidence. General Terms govern law, Dubai court venue, liability and language, subject to mandatory rights and store billing rules. No feature-specific short reporting window reduces your statutory claim period.

17. Changes to these Terms and ending the service

We may amend these Terms to reflect changes in the service, store requirements or applicable law. Material changes are communicated before they take effect where required. We obtain express acceptance when the law or applicable agreement process requires it. Continued use alone does not authorize a new recurring charge, a price increase requiring store consent or the loss of a mandatory right.

If you do not accept a material change, you may stop future renewal through the billing provider. Existing paid benefits and any accrued remedy remain governed by the terms applicable to them. If Sbsial or a creator ends the subscription service, we address outstanding paid access and the available cancellation or refund process. A service-ending notice does not itself confirm that the store has stopped billing.

18. How these Terms work with other documents

For a subscription issue, these Subscriber Terms take priority over conflicting general platform provisions only to the extent of that issue. Mandatory law continues to apply. The billing store’s rules govern its transaction, renewal, cancellation and refund procedures; they do not remove Sbsial’s obligations for the service it supplies. The specific offer and store confirmation identify the subscription you purchased.

A creator’s promotional statement or separate agreement cannot alter these Terms on Sbsial’s behalf, add an undisclosed charge or waive your mandatory rights. Creator earnings and other private commercial arrangements do not reduce your purchased benefits. If a provision cannot lawfully be enforced, it is limited or severed to the extent required without removing the remaining lawful terms or mandatory protections.